When you get a refund
You are eligible for a refund if:
- the product arrived damaged, faulty or different from what you ordered, and we can't replace it;
- you paid in advance and we can't deliver the product;
- your order is cancelled by us for any reason after you have paid.
For cash on delivery orders, the easiest way is to check the product at the door. If anything is wrong, return it to the delivery person and you pay nothing for the product.
How to ask for a refund
Call or WhatsApp us on 01400360003, or email support@thelarkville.com, within 7 days of delivery. Share your order number, the problem and a photo or short video of the product.
How refunds are paid
Refunds are paid by bKash, Nagad, Rocket or bank transfer, to an account in your name or the name on the order. We do not refund in cash.
How long it takes
Once we receive and check the returned product, or confirm that we can't deliver, we send the refund within 10 working days, in line with Bangladesh's Digital Commerce Guidelines. Mobile banking refunds usually arrive within 1–3 working days of being sent.
What is refunded
- Our mistake or a faulty product: the full product price and all delivery charges.
- Order cancelled by you after it has shipped: the product price, minus delivery charges already paid to the courier.
Not eligible
Products that have been used, washed, altered or damaged after delivery, personalised items, and products returned after the 7-day window.