This policy explains what information Larkville collects when you use our website and how we use it.
What we collect
- Order details: your name, phone number, delivery address and the products you order.
- Contact messages: anything you send us through the contact form, phone, WhatsApp or email.
- Technical data: your IP address, browser type and the pages you visit, which help us keep the site secure and working well.
We do not ask for, and never store, your card numbers or mobile banking PINs.
How we use it
- To process, deliver and support your orders
- To send you a one-time code by SMS or WhatsApp to confirm your phone number
- To send order updates by SMS
- To answer your questions and complaints
- To prevent fake orders and fraud
- To improve our website and products
Who we share it with
We share only what is needed to deliver your order:
- Courier partners (such as Pathao and Steadfast) receive your name, phone number and address.
- SMS and messaging providers receive your phone number to send codes and updates.
- Analytics and advertising tools (such as Facebook Pixel and Google Analytics) may receive anonymous information about how the site is used.
To prevent fraud, we may check a phone number's delivery history with our courier partners.
We never sell your personal information.
Offers and messages
If you sign up for offers on WhatsApp, we send you new arrivals and offers occasionally. You can stop them at any time by replying STOP or contacting us.
Cookies
We use cookies to keep your cart and language choice, and to understand how visitors use the site. You can clear cookies in your browser at any time.
Keeping your information safe
Your information is stored on secure servers and only our team members who need it can see it.
Your choices
You can ask us to see, correct or delete your personal information by contacting us on 01400360003 or support@thelarkville.com. We keep order records as long as the law requires.
Changes
We may update this policy from time to time. The latest version is always on this page.