We want you to be happy with what you buy. If a product doesn't fit or isn't what you expected, you can exchange it.
Exchange window
You can ask for an exchange within 7 days of receiving the product.
Conditions
- The product is unused, unwashed and in the same condition you received it.
- All tags, labels, boxes and free gifts are returned with it.
- You have your order number.
Products that can't be exchanged
- Products that have been used, washed, altered or damaged after delivery
- Personalised or custom-made items (for example, with a name or logo)
- Innerwear, socks and personal-care items, for hygiene reasons
- Products bought on clearance, unless they arrive faulty
How to exchange
- Call or WhatsApp us on 01400360003 with your order number and the reason.
- We confirm the exchange and tell you how to send the product back.
- Once we receive and check it, we send the new product.
Delivery charge for exchanges
- Our mistake (wrong item, wrong size sent, faulty product): we cover all delivery charges.
- Change of mind or size (when we sent what you ordered): you pay the delivery charge for sending the new product.
If the item you want is out of stock, you can pick another product or ask for a refund under our Refund policy.