Frequently asked questions

Choose your product, colour and size, then tap Order now or add it to your cart. Enter your name, phone number and full address. We send a one-time code to your phone to confirm the order — enter it and your order is placed.

The code confirms that the phone number is really yours. It stops fake orders, so we can keep delivery charges low for everyone.

Yes. You pay the delivery person in cash after checking the product. There is no advance payment for regular orders.

Inside Dhaka: ৳60. Outside Dhaka: ৳120. Orders over ৳2,500 get free delivery.

Inside Dhaka: 1–2 days. Outside Dhaka: 2–4 days. Delivery can take a little longer during Eid, other holidays, strikes or bad weather.

Go to Track your order and enter your order number and phone number. We also send you an SMS when the order is placed.

Yes, and we encourage it. Open the parcel in front of the delivery person. If the product is damaged, wrong or not as described, return it to the rider and you pay nothing for the product.

Yes, within 7 days of delivery if it is unused and in its original packaging. Read the Exchange policy for details.

If a product is faulty or wrong and we can't replace it, we refund you by bKash, Nagad or bank transfer. See the Refund policy.

Yes, before it is handed to the courier. Call or WhatsApp us on 01400360003 with your order number.

Yes. We make corporate gifts and bulk orders, with your own logo if you like. Send us a request from the wholesale page.

Call or WhatsApp 01400360003, email support@thelarkville.com, or use the form on our Contact page.